B***H
I love my job but I hate the client.Is it communication? Is it the culture? Or is it the environment?
She is extremely unreasonable and extremely childish!
What is the best way to deal with such person? Passive? Proactive? Submissive? Or Aggressive?
I am so at loss….
My current team is very small. Only myself and my PM(Project manager). To be honest, I wasn’t even suppose to be on this project. Their Singapore and Malaysia site had gone live but they still had some issues which caused quite abit of chaos from the previous consultant.
Their next rollout stop is to be Korea, Japan and Thailand. These destinations sound rather tempting don’t u think? It was to me initially, but my boss had wanted me to only settle their issues and assign me to another project.
Ironically, this client requested that I stay for their rollout. It was mixed feelings for me because she is one tough neck to handle.
I don’t mind demanding customers, to me, everyone has the right to be demanding, knowing what u want. But to be unreasonable and childish totally puts me off. And I hate the fact that she loves to threaten us by emphasizing that she is the paying client yada yada..
She thinks she’s shopping in a mall and that we’re all subjected to her requests without any questions asked! Not forgetting that we’re all her slaves just because she’s our client. She easily forgets that we’re all working professionals. If she’s so damn freaking good herself, why don’t she do the whole project herself?
She can’t handle her part of her task but yet blatantly put the entire blame on us. Is she a b***h or what? We are supposed to be in Korea for a demo last week, but cos of her, everything have to be shelved at the very last minute.
And that caused a lot of other shite to surface. I’m pissed because nobody wants to handle her and expects me to do it.
ARGHS!!!!!!!!!!!
Now…even my PM has resigned. Dooms day is so coming for me…
Labels: work shite
Blabbered by KaiRiNu at
3:41 PM
2 comment(s):
Congratz. That makes you a PM instantly, right? ;) Anyway, try 'Agressive'. If the client has to be blamed, she has to be blamed. Don't let her put entire blame on your team. Of course, this can turn messy & counter-productive. Instead of finishing the project, time's wasted with the two parties getting nasty & accusing each other.
Be agressive, but don't prolong the argument unnecessarily. State firmly that you're committed to the project completion. Acknowledge that your team might have mistakes (it is a mistake to accept such a demanding client in the first place. heh) but insist as well that the client also to be held responsible for not clearly / specifically clarify her, uhm, specifications.
By
Anonymous_X, at
12:07 AM
Thanks A_X....I hope it's that easy...she's a tough one...
And...PM roles?hmm...i'll have to see how it goes...:)
By
KaiRiNu, at
5:30 PM
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